We strive to ensure all our customers are 100% satisfied with our products and service, so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item.

A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items, and in some cases, the cost of freight for returning the item will be the customer’s responsibility.

We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.

Contact Information

Name: Platinum Health Products
Mailing or Street Address: Level 16, 175 Pitt Street, Sydney NSW 2000
Email Address: Info@platinumhealthproducts.com